QUOTE: “Well, I think you need to look at the pages in an overall way, you should look at the pages and say, actually we see this a lot in the forums for example, people will say “my text is unique, you can copy and paste it and it’s unique to my website.” But that doesn’t make this website page a high quality page. So things like the overall design, how it comes across, how it looks like an authority, this information that is in general to webpage, to website, that’s things that all come together. But also things like comments where webmasters might say “this is user generated content, I’m not responsible for what people are posting on my website,” John Mueller, Google 2016
Email Marketing: Email can be an effective way to maintain a connection between your business and its customers. You can purchase email addresses of customers and prospective customers, but the best results usually come from emails collected on your website. You can entice people to give you their emails through a quality free offer, such as a downloadable resource, called a lead magnet. Once you have their email, you can send a newsletter, special offers, and other information your target market would be interested in—as long as you follow laws and regulations around email marketing.
Ask for a technical and search audit for your site to learn what they think needs to be done, why, and what the expected outcome should be. You'll probably have to pay for this. You will probably have to give them read-only access to your site on Search Console. (At this stage, don't grant them write access.) Your prospective SEO should be able to give you realistic estimates of improvement, and an estimate of the work involved. If they guarantee you that their changes will give you first place in search results, find someone else.